Warranty & After Care

Complete Protection

Comprehensive Warranty Coverage

Limited Lifetime Warranty

Comprehensive coverage on materials, components, and craftsmanship for the life of your window treatments.

Extended Motor Warranty

5-year comprehensive coverage on all motorization components and systems.

Labor Warranty

2-year coverage on all installation and service labor at no additional cost.

Smart Features

Advanced Technology
at Your Fingertips

Priority Support

Dedicated customer service line with priority scheduling for warranty customers.

Annual Inspection

Complimentary yearly check-ups to ensure optimal performance and catch issues early.

Cleaning Services

Professional cleaning and maintenance services to keep your treatments looking new.

Upgrade Programs

Special pricing on upgrades, additions, and new technology for existing customers.

Coverage Details

What's Included in Your Warranty

From classic to contemporary, find the perfect window treatment to complement your unique style.

Lifetime Coverage Includes:

  • Fabric defects: Fading, tearing, or manufacturing flaws
  • Hardware failures: Brackets, tracks, and mounting systems
  • Operating mechanisms: Cords, chains, and manual controls
  • Installation defects: Improper mounting or alignment issues
  • Structural components: Headrails, bottom rails, and slats

Motor & Labor Coverage:

  • Motor replacement: 5-year coverage on all motor units
  • Control systems: Remotes, wall switches, and smart controls
  • Programming issues: Setup and configuration problems
  • Service calls: 2-year coverage on all labor costs
  • Adjustments: Fine-tuning and calibration services
Have Questions?

Frequently Asked Questions

Our limited lifetime warranty covers manufacturing defects in materials and workmanship for as long as you own your home. This includes fabric defects, hardware failures, and installation issues. Normal wear and tear, damage from misuse, or accidents are not covered.

Warranty registration is automatic upon installation completion. You’ll receive warranty documentation and registration confirmation within 48 hours of installation. Keep this information in a safe place for future reference.

Our after-care program includes priority customer support, annual inspections, professional cleaning services, maintenance reminders, and special pricing on upgrades or additions. It’s designed to keep your investment protected and performing optimally.

Most warranty issues can be scheduled within 48-72 hours of your call. Simple repairs are often completed the same day, while replacement parts typically arrive within 5-7 business days. Emergency issues receive priority scheduling.

Yes, our warranties are transferable to new homeowners for the remainder of the warranty period. Simply contact us with the new owner’s information and we’ll update our records to ensure continued coverage.

Getting Help

How to Access Your Warranty & After-Care

01

Contact Us

Call our dedicated warranty line or submit a service request online with your warranty information.

02

Schedule Service

We’ll schedule a convenient time for inspection, repair, or replacement at no charge under warranty.

03

Expert Resolution

Our certified technicians will resolve the issue quickly and professionally, restoring your treatments to perfect condition.
Recent Projects

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